Privacy Policy

Introduction

nurstargame.com ("we," "us," "our," or "the Platform") operates an online casino platform designed specifically for Filipino players. In the course of providing our services, we collect and process certain personal data about our registered players and website visitors. We take our obligations as a personal information controller under the Data Privacy Act of 2012 seriously, and this Privacy Policy sets out how we fulfil those obligations.

This Privacy Policy applies to all personal data collected through the nurstargame.com website, mobile platform, customer support channels, and any other service offered by nurstargame.com. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with nurstargame.com.

If you have any questions about how nurstargame.com handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer using the details provided in Section 14 of this policy.

Data We Collect

nurstargame.com collects the following categories of personal data from players and website visitors:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including barangay, city, and province
• Email address and Philippine mobile number
• Government-issued ID number (Philippine passport, driver's licence, SSS/GSIS ID)

2.2 Financial Data

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details for BPI, BDO, or Metrobank withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Bonus and promotional activity records

2.3 Gaming Activity Data

• Game session history, including games played, bets placed, and outcomes
• Win and loss records
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)
• Account login history and session timestamps

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform interaction data (pages visited, features used, time spent)

2.5 Communications Data

• Records of live chat conversations with nurstargame.com support agents
• Email correspondence with nurstargame.com
• Feedback, complaints, and dispute records

How We Collect Data

nurstargame.com collects personal data through the following means:

• Direct registration: When you create a nurstargame.com account, you provide your name, date of birth, contact details, and other registration information directly to us.
• KYC verification: When you submit identity documents to verify your nurstargame.com account, we collect the information contained in those documents.
• Deposits and withdrawals: When you make a financial transaction on nurstargame.com, we collect the payment details necessary to process that transaction.
• Platform usage: As you use nurstargame.com, we automatically collect technical and gaming activity data through our platform systems and analytics tools.
• Cookies and tracking technologies: nurstargame.com uses cookies and similar technologies to collect device and session data when you visit our website. See Section 7 for full details.
• Customer support: When you contact nurstargame.com support via live chat or email, we collect the information you provide in those communications.

How We Use Your Data

nurstargame.com uses the personal data we collect for the following purposes:

nurstargame.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

Legal Basis for Processing

nurstargame.com processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfil our obligations under the nurstargame.com Terms & Conditions, including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC requirements, AML obligations, and PAGCOR regulatory requirements.
• Legitimate interests: Processing carried out for nurstargame.com's legitimate business interests, including fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, such as for marketing communications. You may withdraw your consent at any time by contacting nurstargame.com support.

Data Sharing & Disclosure

nurstargame.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

6.1 Service Providers

nurstargame.com engages trusted third-party service providers to assist in operating our platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support technology providers. These service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

6.2 Regulatory and Law Enforcement Authorities

nurstargame.com may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.

6.3 Game Software Providers

Certain game providers whose titles are available on nurstargame.com may receive limited technical data (such as session tokens and game round identifiers) necessary to deliver their games. These providers do not receive your full identity or financial data.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of nurstargame.com's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and the privacy implications in advance.

Cookies & Tracking Technologies

nurstargame.com uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and collect analytics data. The following types of cookies are used on nurstargame.com:

• Strictly Necessary Cookies: Essential for the operation of nurstargame.com, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations, to provide a more personalised experience on nurstargame.com.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use nurstargame.com, including pages visited, features used, and session duration. This data helps us improve the platform.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised access attempts, and other security threats on nurstargame.com.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of nurstargame.com. For strictly necessary cookies, no opt-out is available as they are essential to the operation of the platform.

Data Retention

nurstargame.com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your nurstargame.com account and for a minimum of five (5) years following account closure, in accordance with PAGCOR regulatory requirements and AML obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and related regulations.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction, or longer if required for ongoing dispute resolution.
• Gaming activity logs: Retained for five (5) years for regulatory compliance and responsible gaming monitoring purposes.
• Technical and analytics data: Retained in anonymised or aggregated form for up to two (2) years for platform improvement purposes.

Upon expiry of the applicable retention period, nurstargame.com will securely delete or anonymise your personal data in accordance with our data disposal procedures.

Data Security

nurstargame.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and nurstargame.com is encrypted using industry-standard 256-bit SSL/TLS encryption.
• Data Encryption at Rest: Sensitive personal and financial data stored on nurstargame.com's servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to nurstargame.com personnel and service providers who have a legitimate need to access it for the purposes described in this policy. All access is logged and audited.
• Two-Factor Authentication: nurstargame.com offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: nurstargame.com conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our platform.
• Incident Response: nurstargame.com maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by nurstargame.com:

• Right to be Informed: You have the right to be informed about how nurstargame.com collects and processes your personal data. This Privacy Policy fulfils that obligation.
• Right of Access: You have the right to request a copy of the personal data nurstargame.com holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data nurstargame.com holds about you. You can update basic account information directly through your nurstargame.com account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to nurstargame.com's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on nurstargame.com's legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe nurstargame.com has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact nurstargame.com's Data Protection Officer using the contact details in Section 14. We will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.

Children's Privacy

nurstargame.com is strictly an adult platform. Our services are not directed at, and we do not knowingly collect personal data from, any person under the age of twenty-one (21) years. The minimum age to register and use nurstargame.com is 21 years, in accordance with applicable Philippine regulations governing online casino gaming.

If nurstargame.com becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on nurstargame.com, please contact our support team immediately so that we can take appropriate action.

Third-Party Links

The nurstargame.com platform may contain references to third-party services, such as payment providers like GCash and PayMaya. When you access these third-party services, you leave the nurstargame.com platform and are subject to the privacy policies of those third parties. nurstargame.com is not responsible for the privacy practices or content of any third-party services.

We encourage you to review the privacy policies of any third-party services you use in connection with your nurstargame.com account, particularly your chosen payment provider, before submitting personal data to them.

Policy Updates

nurstargame.com reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the nurstargame.com platform prior to the changes taking effect.

The updated Privacy Policy will be posted on this page with a revised effective date. Your continued use of nurstargame.com following the effective date of any update constitutes your acknowledgement of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how nurstargame.com protects your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nurstargame.com handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.